| payment method |
Credit card (Visa, Master, Amex, JCB), Paypal, cash on delivery (COD), deferred payment (Paidy), Apple Pay, Google Pay, Shop Pay, PayPay, Line Pay, Au Pay, UnionPay (UnionPay), WeChatPay ) and Alipay can be used. *"Cash on delivery" and "paidy" are only for shipping within Japan. |
| Necessary charges other than product price |
Necessary charges other than product price:
●Shipping fee A shipping fee will be charged separately from the selling price.
(standard postage)
Kanto/Kansai/Tohoku/Shinetsu/Hokuriku/Tokai 880 yen per destination
Chugoku/Shikoku 1,100 yen per destination
Hokkaido/Kyushu 1,300 yen per destination
Okinawa 1,400 yen per destination
* Free shipping (excluding Okinawa and remote islands) for purchases of 20,000 yen or more .
Additional charges may apply for deliveries to some remote islands. In that case, we will adjust the shipping fee with your consent.
●Cash-on-delivery fee If you use cash-on-delivery (COD) to a courier company, you will be responsible for the "cash-on-delivery fee".
The cash on delivery fee varies depending on the "total payment amount".
Less than 10,000 yen: 330 yen
10,000 yen or more to less than 30,000 yen: 440 yen
30,000 yen or more to less than 100,000 yen: 660 yen
From 100,000 yen to 300,000 yen: 1,100 yen
●Payment to the delivery company is cash only.
● "Payment total amount" is the amount including the above cash-on-delivery fee.
●If the order amount is 50,000 yen or more, we may ask you to pay in advance.
● If you are unable to receive the package due to a long-term absence, etc., and the delivery company's storage period has passed, The product will be returned to our shop. In that case, the round-trip shipping fee, Please note that the cash on delivery fee will be borne by the customer.
|
| Product delivery time |
We will deliver within 7 days after receiving your order.
* If the delivery company's storage period has passed due to the customer's long-term absence, etc., and the item is returned to our store, redelivery will be made by cash on delivery.
|
| delivery company |
It will be delivered by Yamato Transport. |
| About returns, defective products, and cancellations |
Regarding returns, defective products, and cancellations:
Please contact us by email or phone within 7 days after the product arrives.
Please note that we cannot accept exchanges or returns in the following cases.
Products that have been used for more than 8 days from the date of delivery. Products that have been used once and are soiled or damaged by the customer. If you have not received a request for return or exchange from
Returns and exchanges for different images and sizes
Many of the items we sell are handmade and each item is unique. Please understand in advance that handmade products have a different concept of good quality than mass-produced products, and mass-produced products have a rich expression of individual differences as B products. We sell products that have cleared the standards of the manufacturer and our store before they are sold, but if you are concerned about individual differences in handmade products, we will send you an email with the actual product before shipping. If you wish to do so, please contact us. If you wish to exchange the item after delivery due to a difference in the image, etc., we will accept it only once if there is stock. However, please note that the customer will be responsible for the return shipping fee and cash-on-delivery fee. Please be sure to contact us by e-mail in advance.
For overseas customers, we do not accept exchanges or returns due to differences in the image. For more details here
Returns and exchanges due to defects at our store
If there is a mistake in sending the product due to our mishandling, we will respond as soon as possible. Please contact us by e-mail in advance within 7 days of delivery.
About damage during delivery
If the product arrives damaged, please send us an email with a photo of the damaged product and a photo of the cardboard we sent you within 7 days of delivery. If we have it in stock, we will send you a replacement, otherwise we will refund your money. In addition, the delivery company will pick up the damaged item and the cardboard box from the customer, so please keep the damaged item, the cardboard box that was sent at the time of shipping, and all the packing materials.
Return period:
We will do so within 7 days after the item arrives.
International shipping (outside Japan) does not apply to the above regulations.
Overseas Shipping is not applicable above condition. For more details here
|
| Deadline for returns |
We will do so within 7 days after receiving the product. |
| About receipt |
Our shop is paperless. If you pay by credit card or electronic money, you can use the billing statement from the settlement company, and if you are paying by cash on delivery, you can use the receipt handed to you by the delivery company as an official receipt. We can prepare the issuance of , so please contact us if you need it. |
