FAQ

 Q1. I have placed an order but have not received an email.

A. When you place an order, you will automatically receive an order confirmation email from info@shikioriori-store.jp. In addition, we usually ship items within 5 days (excluding Sundays) after placing an order. At the product shipping stage, we will send you an email containing the shipping company's tracking number. If you do not receive the e-mail, it may have been sorted into the spam folder, promotional mail, campaign mail, etc., so please check the folders. In addition, there are many emails from overseas such as mobile emails (au, docomo) and qq.com, 126.com, 163.com, but it seems that there are cases where the settings are set to not receive them. Please set it so that you can receive emails from our shop ( info@shikioriori-store.jp) or let us know the address where you can contact us.


Q2. I would like to know the arrival information.
A. We will inform you of new arrival schedule information as soon as possible by e-mail magazine (irregular). Registration is at the bottom of the top page , so please register! Also, if you join LINE friend , we will send you a notification several hours before the sales start, so you can receive the information without leaking it. We also provide information on various SNS ( Instgram , FB , Twitter ), so please take advantage of it.


Q3. I would like to reserve an item.
A. Depending on the pottery situation of the artist, the price, design, color, etc. may change from the previous one. In addition, the page of the sold out item will display a button that says ''Notify me when it is back in stock''. If you set the notification, you will be notified by email when the product is in stock, so please take advantage of it. *Please note that we do not guarantee stock availability. In addition, because it is a handmade work, it may differ from the previous color and texture. If you think that the image is different on our side, we will replace the product photo, so we recommend checking before purchasing.


Q4. I want to cancel or exchange my order.
A. Please contact us by email or phone within 7 days after the product arrives. In case of cancellation due to customer's convenience (including wrong image and wrong order), the customer will be responsible for the shipping fee and each handling fee when returning the product. Please note that only the product price will be refunded, and the shipping fee at the time of delivery will not be refunded. Also, please note that we cannot accept exchanges or returns in the following cases.

Products that have passed 8 days or more from the date of arrival
Product used once
Items that have been soiled or damaged by the customer after arrival
When accessories such as product boxes, tags, and instructions are lost, defaced, or damaged
If you have not contacted us in advance to request a return or exchange
When it is determined that the product cannot be returned or exchanged due to our judgment

Q5. The product is different from the photo and I want to exchange it.
A. Most of the products we carry are handmade by artists and potters, and no two are the same. In addition to the inspection by the artist and pottery side, we sell products that have passed our inspection standards. Handmade products have different inspection standards from mass-produced products, and fluctuations and handmade individual differences are considered to be rich expressions and become good products. Please understand this before purchasing. If you have any concerns, please feel free to contact us as we can send you an image of the actual product by email before shipping. In addition, we will accept exchanges only once for unused items due to customer convenience (including differences in image) after arrival. The shipping fee is the responsibility of the customer, so please be sure to contact us in advance by email within 7 days after arrival. ** We do not accept exchanges due to individual differences or image differences for overseas shipments or orders for those who live overseas.


Q6. I would like to have multiple orders shipped together.
A. Orders placed outside business hours (18:00 to 09:59 on the next business day) will be shipped together. If you wish, please write your request in the remarks column when ordering, or if you contact us by 9:59 the next day, we will send it together. If you contact us by email, please contact our store (info@shikioriori-store.jp). In that case, we will charge only one shipping fee and refund the difference. However, if you choose to pay later (Paidy), we will combine shipping, but refunds for postage adjustment will not be possible. Please note.

In addition, in the case of popular authors and products, we may not be able to bundle them together. We would appreciate your understanding in order to deliver the goods to everyone as soon as possible.


Q7. Mold has grown during use.
A. Compared to porcelain and semi-porcelain, pottery tends to contain more moisture, which can cause stains and mold if not dried properly. Also, wood products tend to retain moisture, so please dry them thoroughly after use. Please refer to the product page for recommended care instructions for each product. Also, if you don't mind, please refer to the page that describes in detail about "caring for the container". here


Q8. Can I use the microwave or dishwasher?
A. Most of pottery's porcelain and semi-porcelain can be used without problems. However, even porcelain and semi-porcelain works by individual artists are often delicate, so we do not recommend them. Also, compared to porcelain and semi-porcelain, if you use a microwave oven or dishwasher for a long time, the fabric will shrink and cause deterioration, so please refrain from using it. If you have to, we recommend using it warm. Items with gold color or delicate workmanship are not permitted regardless of whether they are pottery, porcelain, or semi-porcelain. Please refer to each product page for recommended care instructions for each product.

Q9.What kind of packaging does it come in?
A.At our shop, we believe that it is very important to safely deliver to our customers wonderful works created with the artist's passion. This is because I would like to enjoy the thrill of opening the package, and to avoid the momentary disappointment when something is damaged. Therefore, we pack as carefully as possible. Maybe a little too packed? Some people may think that, but I hope you can understand that it is to protect the works that the creators put a lot of time and effort into. In addition, we do not use the part that the work touches, but some recycled materials may be used for the parts that do not touch. Please note.

Q10.Where is the delivery company?
A.Basically, we use Yamato Transport. However, although there are few cases, depending on the delivery area, we may also send by Japan Post or Sagawa Express.


Q11.Can you issue a receipt?
A.Our store is paperless, and we do not include receipts or statements of delivery in our packages. If you pay by credit card or electronic money, you can use the billing statement from the settlement company, and if you are paying by cash on delivery, you can use the receipt handed to you by the delivery company as an official receipt . We can prepare the issuance of , so if you need it, please fill in the comment column when ordering or contact us by email.


Q12. Can you ship overseas? Do you accept International Shipping?
A. Yes! We also ship overseas. Some countries can be purchased directly from the online store. Currently, we are increasing the target countries! If you cannot find your country or region and would like to ship overseas, please let us know by email . Payment can only be made by credit card or Paypal, and ``cash on delivery'' and ``pay later'' are not available. We will ship by EMS (International Express Mail Service), which can be delivered to 120 countries around the world, and the shipping fee will be calculated according to the weight of the product and packing material, and the destination country. Also, please note that overseas shipping is not eligible for the free shipping service and date designation.

In addition, if you use an overseas forwarding company, we accept shipping for overseas packing for 1,500 yen, so please select it. Also, please ask the forwarding company to check if your order has arrived when it arrives. If a product different from the order is shipped, or if the product is damaged, please contact us within 2 days after it arrives at the forwarding company.


Sure! For some specified countries and areas, you can purchase trough our web site directly. But., Id you can not find your places contact us (info@shikioriori-store.jp) If you would like to order an Overseas Shipping. fee will be calculated according to the weight and country / region. We will send it by EMS (Express Mail Service) or Courier. It is not available specify the date and time for overseas delivery. The free shipping service shipped within Japan is not applicable Credit Card and Paypal is available and COD (Cash on delivery) is not acceptable. More details here

Please select '' Use Forwarding Company to Overseas ・Packing for Overseas Shipping (JPY1,400), if you use forwarding company and please tell your forwarding company confirm all items arrived in safety when If anything different from your order, lost or damages, please contact us within 2days of the date arrival at forwarding company.


Q13. Do you do gift wrapping?
A. Yes. We can wrap it in a box and wrap it with "Ogawa Washi", a specialty product of Ogawamachi, Saitama Prefecture, and attach a decorative cord made of silk or mouton material. If you wish, please select '' Gift Wrapping '' at the top of the cart on the product page. In addition, we have received 440 yen as a wrapping fee. Click here for detailed information.


Q14.Can I change my registered email address or postal address?
A. The email address cannot be changed by the customer for security reasons. If you wish to change it, please contact our store (info@shikioriori-store.jp). You can change your address and phone number. In that case, after logging in, click "Confirm Address" ⇒ "Edit", enter the new address, check "Register this address as a shipping address", and click "Update Address" Registration is complete.



Log in from "Already have an account here?" on the checkout screen.


If you check "Register this address as the shipping address", you can select the address on the check-in screen.




This is the first time only. After selection, the registered address will be automatically reflected until it is changed.

*You may be asked to log in again after confirming your address. In that case, please log in again with your registered email address and password and change it from "Confirm Address".


Q15. I would like to order a large quantity.
A. If you would like to order more items than we have in stock, please contact us (info@shikioriori-store.jp) so that we can confirm with the artist or pottery.


Q16. Do you do wholesale?
A. Yes. Details vary depending on the product, so please contact us .

Click here for usage guide

If you have any other questions, please feel free to contact us.

 

Shikiori shop owner